FAQ

Return Guidelines

We want you to feel completely satisfied with your purchase. If you are not satisfied for any reason, you may return an unused item within 14 days from the original date of purchase except for the items listed as Not Eligible for Return below.

Items that are being returned must be in new and unused condition. All original boxes, bags, packaging, and literature must be in new condition and included with the product.

Please make sure the items you wish to return meet these criteria prior to initiating a return.

Items Not Eligible for Return: Although we have a very flexible return policy on most of the items we sell, there are some exceptions. The following items may not be returned under any circumstances:

- Products sold as new and used by the customer
- Sharpened or Baked Skates - Do not sharpen or bake skates until you are certain they fit correctly
- Jocks & Undergarments - Due to the personal nature of the product
- Mouthguards - Due to hygenic reasons
- Special Orders, Custom Orders, Team Orders or other Special Accommodations                  - Customized Products - This includes jerseys with personalization
- All items sold at discount will only be refunded in-store credit.
- All custom order items are not returnable.

Hockey Stick Warranty

We are proud to offer some of the finest and high-quality pieces of hockey gear, but recognize that sometimes there are manufacturing issues which may cause you to experience a problem.

All hockey manufacturers have a warranty program to stand behind their products which can be found on the page below.

Each manufacturer handles warranty replacements a bit differently, but they ask that you contact the retailer from which you purchased if your product malfunctions within it’s given warranty period.